Something broken, weird, or eating your gems? Tell us — a human reads every email.
Purchases and the STUDIO PASS subscription are handled by Apple. On a new phone (or after a reinstall), open the game and use Settings → RESTORE PURCHASES to bring back everything your Apple ID owns. Subscriptions are managed in your App Store account settings.
Progress is stored on your device (with a local backup the game restores from automatically). There are no accounts — deleting the app deletes the save.
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
Short version: your save and your photos never leave your phone. Full policy: privacy.